Can I return my item for an exchange?

We are happy to refund unwanted items (with the exception of eReaders) that are returned to us within 21 days, provided they are in perfect condition and still in their original packaging. Please send the items to the address below and enclose a note quoting your order number and specifying, with as much detail as possible, which items you require in exchange. Please call us on 44 (0)1622 765055 (Monday-Friday, 9am-6pm, except for bank holidays) if you have any questions regarding the return process. Calls made from a BT Landline will usually be charged at a standard local rate. Calls from a mobile and other providers will incur a charge with rates varying dependent on the provider.

For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

How can I return an incorrect, faulty or damaged item?

UK customers

Should you receive any items that you did not order, or that prove to be faulty, please call us on 44 (0)1622 765055 (Monday-Friday, 9am-6pm, except for bank holidays) to obtain information on how to to return. Calls made from a BT Landline will usually be charged at a standard local rate. Calls from a mobile and other providers will incur a charge with rates varying dependant on the provider.

Can I return my eReader?

JWCCO Bookshop is committed to ensuring that you are happy with your eReader purchase. If you encounter any problems with your device, please call our eReader experts on 44 (0)1622 765055 (Monday-Friday, 9am-6pm, except for bank holidays).